Delete Your Account
Your data belongs to you. Here is exactly what happens when you delete your account.
How to request deletion
You can delete your account directly inside the app:
- Open Whisp on your device.
- Tap the More tab (bottom right).
- Go to Settings → Privacy.
- Tap Delete Account and confirm.
If you cannot access the app, email us at hello@eyeswidewellness.com from the address associated with your account and we will process the deletion manually.
What happens immediately
When you confirm deletion, your account is flagged for removal and you are signed out. Any data cached on your device (journal entries, symbol images, log attachments) is cleared from local storage right away. Your account enters a 30-day grace period during which no new data is written on your behalf.
Cancelling within 30 days
Changed your mind? You can cancel the deletion request within the 30-day window by signing back in to Whisp and choosing Cancel Deletion from the same Privacy settings screen. Your account and all data will be fully restored.
Permanent deletion after 30 days
Once the 30-day grace period expires, deletion is permanent and cannot be undone. The following data is purged from our servers:
- Sign logs and journal entries
- Intentions and reflections
- AI-generated insights and pattern analysis
- Symbol reflections and symbol stats
- Weekly and monthly memory summaries
- Weekly visions and weekly check-ins
- Life events and significant dates
- Dream cards and correlations
- Notification history
- Streak rewards and daily usage records
- Your user profile and account document
- Your Firebase Authentication record (email, sign-in credentials)
After deletion, your email address and credentials can no longer be used to log in. Creating a new account will start fresh with no prior data.
What is not deleted
Subscription and billing data is managed by Apple (App Store) or Google (Google Play), not by Whisp. Their records are governed by their own privacy policies and are not under our control to delete. If you have an active subscription, cancel it through your device's subscription settings before or after deleting your account to avoid future charges.
Subscription management data held by Adapty (our subscription platform) is retained per Adapty's privacy policy.
Delete specific data without closing your account
You can delete individual entries directly in the app at any time without affecting your account:
- Sign logs: open any log, tap the menu (⋯), and select Delete.
- Journal entries: open the entry, tap the menu (⋯), and select Delete.
- Intentions: swipe left on any intention and tap Delete.
For requests to delete other specific data — such as AI-generated insights, symbol reflections, or any other records tied to your account — email us at hello@eyeswidewellness.com from the address associated with your account. Please describe what you'd like removed and we will process it manually within 30 days.
Contact
Questions about account deletion or data removal? Reach us at hello@eyeswidewellness.com.